Privacy Policy

1. Data Fiduciary & Contact

Data Fiduciary: Meena Medico Agency. Address: Main Road, Teghra, Begusarai, Bihar, India. Email: meenamedicoteghra@gmail.com, Phone: +91 91998 02393.

2. Personal Data We Collect

• Identity and contact details (name, age, phone, email, address);
• Account credentials (hashed passwords) and communications with us;
• Order and transaction details (products, payment status, invoices);
• Prescription information where legally required, including doctor details; we collect only as necessary for verification and order fulfillment;
• Device and usage data (IP, browser, device type, cookies);
• Location/serviceability information and delivery preferences.

3. Lawful Bases & Purpose

We process personal data based on consent, performance of a contract, compliance with legal obligations, and legitimate interests permitted by law. Purpose includes account setup, order processing, prescription verification, payments, delivery, customer support, security, fraud prevention, and statutory record-keeping.

4. Consent Management

Where required, we obtain your consent for specific processing (e.g., marketing, certain cookies). You may withdraw consent at any time by contacting us; this will not affect prior processing. Some services may require certain data to function, and withdrawal may limit access.

5. Sharing of Personal Data

• Logistics partners and delivery agents to fulfill orders;
• Payment processors (e.g., Razorpay) for secure payments;
• Pharmacists/qualified personnel for prescription verification;
• Service providers for IT, cloud hosting, analytics, communications;
• Authorities/regulators as mandated by law or for legal claims.

We do not sell personal data. Third parties are bound by appropriate confidentiality and data protection obligations.

14. Payments, Orders & Refund Notices

Operational notices: Shipping charges are non-refundable. Any refunds, where applicable, are limited to the product price including applicable taxes (if any). For conditions and process, please see our Return & Refund Policy and Shipping Policy. This section is informational and should be read with our Terms and Conditions.

6. International Transfers

If data is transferred outside India, we ensure compliance with the DPDP Act and apply appropriate safeguards and contractual commitments.

7. Data Retention

We retain data only for as long as necessary for the purposes stated above or as required by applicable law (e.g., tax, pharmacy, legal metrology). Thereafter, data is securely deleted or anonymized.

8. Security Measures

We implement organizational and technical measures including access controls, encryption in transit, least-privilege policies, and regular monitoring. While we strive to protect your data, no system is fully secure, and residual risks may remain.

9. Your Rights

• Right to access and obtain a summary of your personal data;
• Right to correction and update of inaccurate data;
• Right to withdraw consent for consent-based processing;
• Right to grievance redressal and to nominate a person to exercise your rights in case of death or incapacity, as per DPDP Act;
• Right to lodge complaints with the relevant authority.

10. Children’s Data

Our services are intended for adults (18+). We do not knowingly process personal data of children without verifiable parental consent as required by law.

11. Cookies & Tracking

We use necessary cookies for core functionality and, where permitted, analytics/marketing cookies with consent. You can manage preferences through your browser settings or provided controls.

12. Grievance Officer

Email: meenamedicoteghra@gmail.com | Phone: +91 91998 02393 | Address: Meena Medico Agency, Main Road, Teghra, Begusarai, Bihar, India.

13. Updates to This Policy

We may update this Policy to reflect legal or operational changes. Material changes will be notified as required. Please review periodically.