Welcome to Meena Medico Agency ("MeenaMedico", "we", "our", "us"). These Terms and Conditions ("Terms") govern your access to and use of our website, products, and services. By accessing or using this website, you agree to be bound by these Terms along with our Privacy Policy, Shipping Policy, and Return & Refund Policy.
Legal entity: Meena Medico Agency. Registered address: Main Road, Teghra, Begusarai, Bihar, India. Contact: +91 91998 02393, meenamedicoteghra@gmail.com.
Certain medicines and medical products are supplied only against a valid prescription issued by a Registered Medical Practitioner, as per the Drugs and Cosmetics Act, 1940 and rules thereunder. Where required, you must upload a clear, legible prescription. We may verify prescriptions, request additional information, and refuse/cancel an order if the prescription is invalid, expired, altered, or otherwise not compliant. We do not dispense narcotic/psychotropic substances, Schedule X drugs, or other prohibited items online.
Note: Orders containing prescription-only products may be processed only after successful pharmacist verification. Failure to provide a valid prescription will result in cancellation of the prescription items.
Delivery timelines, serviceable locations, charges, and delays are governed by our Shipping Policy. Prescription verification or regulatory checks may extend processing timelines.
Eligibility, process, and timelines are governed by our Return & Refund Policy. Shipping charges are non-refundable. Only the product price, including applicable taxes (if any), is eligible for refund. Products must be returned in the same condition as purchased (unused, unopened, and undamaged) with original packaging and all tags/labels intact. Prescription medicines, temperature-controlled items, and items with tampered packaging are generally not eligible for return unless delivered damaged, defective, wrong, or expired.
We do not sell or deliver narcotic drugs, psychotropic substances, Schedule X medicines, or other products prohibited by applicable laws and regulations through this website.
All content on this website (including text, graphics, logos, icons, images, and software) is owned by or licensed to us and is protected under applicable intellectual property laws. You may not reproduce, modify, or distribute any content without prior written permission.
Information on this website is for general informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult your doctor or qualified health provider for guidance. To the extent permitted by law, we disclaim all warranties related to accuracy, completeness, or suitability of information.
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, consequential, special, or exemplary damages arising from your use of the website or products, including due to delays, unavailability, data loss, or third-party acts.
You agree to indemnify, defend, and hold harmless Meena Medico Agency, its owners, employees, and agents from any claims, losses, liabilities, and expenses arising out of your breach of these Terms or violation of law.
These Terms are governed by the laws of India. Subject to applicable law, the courts at Begusarai, Bihar shall have exclusive jurisdiction.
For concerns, complaints, or rights requests, please contact our Grievance Officer at: meenamedicoteghra@gmail.com, +91 91998 02393, Meena Medico Agency, Main Road, Teghra, Begusarai, Bihar, India.
We may update these Terms from time to time to reflect operational or legal changes. Continued use constitutes acceptance of the updated Terms. Please review periodically.
Compliance note: We operate in alignment with applicable Indian laws including the Drugs and Cosmetics Act, 1940 and rules thereunder, Consumer Protection (E-Commerce) Rules, 2020, Legal Metrology requirements, and relevant healthcare regulations as applicable to our operations.