This Shipping Policy describes how Meena Medico Agency ("we", "our") processes, ships, and delivers orders placed on our website, in accordance with applicable laws including Consumer Protection (E-Commerce) Rules, 2020.
We currently serve selected pincodes within India. Availability is shown at checkout based on your delivery address. We may expand or limit serviceable areas from time to time.
Shipping charges, if any, are displayed at checkout based on weight, value, and delivery location. Promotional free shipping may apply for eligible orders. Shipping charges are non-refundable in all cases; any refunds, where applicable, will be limited to the product price including applicable taxes (if any).
Once dispatched, we share tracking details via email/SMS/your account dashboard. Please allow 24 hours for tracking to reflect updates.
Our courier partners will attempt delivery to your address. If undelivered due to unavailability or incorrect address, re-delivery or order cancellation may occur as per courier and our discretion.
Products requiring temperature control are shipped with suitable packaging as feasible. Customer is advised to promptly receive, store, and use as directed on the label/leaflet.
Delays may occur due to verification requirements, regulatory checks, courier issues, public holidays, natural events, or local restrictions. We will make reasonable efforts to keep you informed.
Ensure your delivery address and contact details are correct. We are not responsible for delays or losses due to incorrect or incomplete address details provided by you.
If you receive a package that is open, tampered, or visibly damaged, please refuse delivery and contact us immediately with photos and order details. We will investigate and assist with resolution as per our Return & Refund Policy. Returned items must be in the same condition as purchased (unused, unopened, and undamaged) with all original packaging, tags, and labels intact.
Compliance note: We adhere to Consumer Protection (E-Commerce) Rules, 2020 and applicable logistics norms. Delivery timelines are indicative and not guaranteed; risk of loss passes on delivery to the address or authorized recipient.